Not very pleased. They are very hard to work with....

Not very pleased. They are very hard to work with. Just had the system installed a week ago and already have alarms tripping off the charts. You call to ask for assistance and they keep you on hold FOREVER while they bounce you to different representatives. Then you have to explain SEVERAL times why you are calling. They are unclear on what they mean vs what they say. Unless you are extremely tech savvy, then you wont understand a damn thing in their speedy spill they give you. What their customer service says about their capabilities contradicts what their techs say they are capable of. We had to have two separate systems installed, due to the number of cameras we wanted. We called to ask when it was going to be finished. And when we weren't happy with the rep, we said it was probably best to just bag the whole thing. They said the three day thing doesn't start until install is complete and it had not yet been completed. Once we called back with several more issues they informed us we couldn't cancel because one system was already installed, making so that we were locked in the contract. Even though the original person stated they weren't? Either they don't notate communications well or....who knows? Their tech that came out just looked pissed to be here. That is always a good feeling, feeling like you are putting out the tech for doing their job... a paid service at that. Moral of the story.... This has been the biggest joke. Biggest mistake... Out of the handful of people we could have called we chose Vivint. And what they are proving to us is that they do NOT care about their customers. They aren't willing to make things work, let alone even attempt to bend over backwards for people. Ya know, something that most companies would do. We aren't asking for an unreasonable request. We are asking for what they advertise. As far as this message getting though to Vivint and them actually doing anything about it.... Well, I won't hold my breath. We are now just considered a monthly paycheck. Not a customer. Customers shouldn't be treated or put on the back burner as much as we have. EXTREMELY disappointing. I feel like we have been had!