Soiled couch, management-care very poor. What the...

Soiled couch, management-care very poor. What they call customer service = inaccurate. It you come here on business and have to work, make extra time to check in. If I had the time, I would have spent the extra hours in communicating my two dilemmas. Unfortunately, when many of us travel we pay int hopes to avoid some of these problems. If you need details, feel free to ask.