Good machine but SERVICE IS A CRIMINAL OPERATION! ...

Good machine but SERVICE IS A CRIMINAL OPERATION! We bought a new 61" Ferris Z2100 late last year. It was quite expensive but seems a good unit. Luckily we have a large acreage to mow because the unit would be too big for the average suburban acre or so yard. You must be cautious when turning lest you tear up the lawn with this big unit. In any event, we haven't had it long enough yet to speak to the overall quality of the zero turn unit. I can, however, express my view about O'Connor's. We took the Ferris in to have the oil changed, just because it was new and despite only using it a few times last year. I had planned on changing the oil myself and had already bought a half dozen oil filters online before I discovered that changing the oil and filter is impossible unless you have some sort of specialized tools or remove some major parts of the frame on the unit in order to replace the filter. Therefore, I hauled the unit over to O'Connor's to have the oil changed. I asked them to check the height adjustment while they were at it to ascertain the deck was at the correct height at the various selections. I was told that the cost of an oil change at O'Connor's is a bit over $100 plus the cost of the oil and filter. Pricey but, without a viable alternative, I was willing to pay that amount. It took a few weeks for them to get the job done, but the surprise was when I got the invoice for the oil change. $239!! The "check the height adjustment" had become an alleged "tune up" that cost $130 plus another charge for having blades allegedly sharpened. A "tune up" on a new unit seemed laughable in concept and because when I checked the only part I could reasonably check on my own.... the blades, none appeared to have been "sharpened" and appeared to be in an expected condition given the only use we had put to the unit. In short, I think the people at O'Connor's just bilked me out of a couple of hundred bucks. The oil did appear to be fresh but whether the filter had been actually replaced is questionable at best. Its too bad that a brand like Ferris is only available from one dealer, especially one that can't be trusted. I will be looking for viable alternatives in the future. If you are looking for lawn equipment I'm certain there are reputable dealers somewhere out there... but if you're looking at O'Connor's.... Caveat emptor!