Service and support were fine until all of our hou...

Service and support were fine until all of our household was on the truck. Our truck broke down between pick up in Durham and destination Colorado. We expected to be notified of our delivery date but when we heard nothing we contacted the driver who gave us the news of the breakdown and he had no other info to provide like where our belongings were and who would be bringing them and when. I contacted Marrin s and it was initially suggested that I contact the van line for information. As they were supposed be working as our moving coordinator, I suggested that I expected them to be able to get that information for me. I was given another driver s name and a possible delivery date. I tried to contact the driver several times with no response. I finally reached him and he claimed no knowledge of our load. I contacted our move coordinator again via email asking how I was to be notified of progress and she did not respond at all. So on to the 800# to try to get info. No one, no one contacted me with any delay information or delivery expectations. Nothing! I did all the contacting. Lots of money spent to a company and customer service was lacking. Moving is a very stressful time and I expected at least a minimum of effort. I had considered using Best Moving Company and I wish I had.