gary falcone

Review of Auto Preservation

You be the judge - About a month ago I took my 201...

You be the judge - About a month ago I took my 2014 Acura RDX to Auto Preservation based on a recommendation from a body shop in the area. I wanted to have some minor scratches buffed out and a full detail done. I spoke to Kevin the owner of AP. He looked over the vehicle and said that he wasn't sure he could get all the scratches out (3-4) but he would do the best he could. He quoted a price of $229 for a full exterior and interior detail. I finally made an appointment to have the work done this past Saturday. When I arrived and had Kevin look at the vehicle again; I also told him that I only wanted an exterior detail. He said the price would be $229. I questioned why it was the same for just an exterior only detail as it was for the full detail. He told me that he quoted that price thinking that the car was a sedan as opposed to a small SUV. When I reminded him that he actually saw the vehicle he said OK the charge would be $190 plus tax. I almost left right then thinking I'm getting scammed but I left the car with him anyway. Now since I'd heard good things about this shop I was willing to pay the premium price for the work. When I picked up the car, none of the scratches were fixed and there were two obvious bug splatters on the front bumper. When i pointed them out to Kevin he was able to easily compound them out. Now I admit that I'm pretty fussy but I would think that any detailer worth his salt would closely inspect the front bumper of a vehicle to check for bug splatter and make sure that was clean. The whole incident called into question whether the car was buffed at all and how much detailed attention was put into the job at all. Now, I will say the car otherwise looked great and had clearly been waxed but this experience left a bad taste in my mouth and I would never use this detailer again.