Terrible new year stay !! Complete mismanagement ...

Terrible new year stay !! Complete mismanagement by Gm Vikas kapoor & staff . had a very bad experience Of new year day 1/01/2021

Our stay at Raddison Shimla was Horrible . Stayed on 1/1/2021 in Room number 3405 . following issues faced ;

1. Water was continues leaking from shower & taps
2. Poor heating system , too cold in room
3) water in washroom was not hot .
4) No action even after calling Number of times at reception .
5 ) our luggage at our room was mixed with some others .

Moreover Since after non cheak at hotel & spoiling number of hours of requesting at reception staff to rectify faults . Only by 11:30 pm at night Gm Vikas kapoor told to shift to room which was in far of block . In Which shifting was impossible at that time of night .

Over all it was a worst experience !!