Kindle Shaw

Review of Hilton La Jolla Torrey Pines

This property is located in a great area but it's ...

This property is located in a great area but it's old and they are not keeping it running as well as they could. We were given keys to one room, but she wrote the wrong room # on the card. After a very long flight, waiting in lines etc, we were not in the mood to walk down a long hallway to the wrong g room dragging luggage. To make matters worse, the TV, lamp and telephone didnt work. A maintenance guy had to come in. The shower drips and the bathroom vent/fan is an all building model not individually controlled, so the bathroom after a shower can't be used to put on make up, when someone does "business" you cant turn on the fan...also the wifi is weak...I just cant justify the cost for a subpar experience. Funny enough, there are ads/signage around the hotel boasting that if you have any issues they have a "Make It Right" policy...which now we figure is because they have so many issues, they want guests to know they will make it right. Too bad it's just not right to begin with...save your money