I hate to have to leave a negative review, but cus...

I hate to have to leave a negative review, but customer service and hospitality is low at this hospital.
Due to Covid, it is necessary to wait in a line and answer covid related questions upon entering. I waited in this line today, as I brought my father to the hospital to have a procedure. When I made it to the window, my temp was taken and I was drilled on my travel over the last couple of weeks, as well as any symptoms I may have. I was told I wasn't welcome in the hospital, only in the lobby and my dad would have to head upstairs himself.
Upon stepping out of line, it was brought to my attention that I would need a pass to even sit in the lobby. Why wasn't this provided when I was in the line I just stepped out of? I was expected to get in line and wait again? Go through the whole screening event again, because someone didn't do their job?
I cant help thinking about the people that are here to have a procedure with higher risk than my dads, their loved ones rudely told they wont be accompanying them. No info offered about their procedure for handling info and keeping family notified, just blank hard faces. Maybe glorified greeters with a little more tact or perhaps a hint of human nature? That may make the entrance to the hospital a little more bearable. I understand the precautions are out of the hospitals control, but not the way they treat the people. The patients/family should be assured all is well and treated with respect.
Listen HOCC, this is not a concentration camp you're running, although I get the feeling that I'm sitting in one right now, from the way I've been treated so far.
My recommendation? Go somewhere else for your procedures, at least until covid is over. The staff here is not friendly.