This can not lay claim as a 5 star luxury hotel. T...

This can not lay claim as a 5 star luxury hotel. The standards on the finishes are terrible. Chipped tiles. Ripped carpets. Scratched flooring. Scratched furniture. The cat urine smell in the hallway! Absolutely 100% NOT a 5 star hotel. This is luxury 20 years ago and NOT luxury today. Service was average at best. Front desk staff were somewhat friendly, but not what is come to be expected from 5 star. Perhaps management actually need to stay at a 5 star resort to understand the standard? The one across the road is a good place to start.