Hotel room was gorgeous, bed was 2 singles on whee...

Hotel room was gorgeous, bed was 2 singles on wheels put together instead of a double so when our 5 year old got in with us the beds moved apart and she fell to the floor at 4am, views fantastic unfortunately staff do not know what they are doing severe lack of training. Had to explain what a zinfandel rose wine was at 2 separate bars as the staff did not know. It took on 15 mins to make a simple cocktail. It took 30 mins to check in (after queuing) I was asked 4 times how many children and adults from the same person in this time. When we commented on how long it took, we were told that the assistant was only 15 and it was his first week, yet he was not being supervised. This resulted in several random charges being put on my debit card throughout our stay yet the hotel could not provide any receipts to prove charges and when we complained it took over an hour for the manager (Henry) to rectify leaving us late getting into the park. even when we told the manager no one cared about us he failed to so much as apologise. will not be returning. Premier in 5 mins away, if I ever go back. lots more wrong with the hotel but will follow that up in a letter. The park and its staff were excellent, however.