Very disappointed!! Upon check in we noticed there...

Very disappointed!! Upon check in we noticed there were stains in the sheets and a hair pin near the air conditioner which indicated the room was not properly cleaned and sanitized, especially up to covid standards. I spoke with the night manager Geoffrey Aldrich who informed me there were 8 more rooms but they weren t able to switch our room. They claimed they would go and clean it again and that was all they could do. Jeff had me write my information down and assured me I would get a call from the morning managers to discuss the incident. I never received a call or any compensation for this misfortune.

We were also woken up at 8:00 am from housekeeping asking if we were still there! The young man ALSO wasn t properly wearing his mask as he had it only over his chin.

Pool area had 18 people for over an hour in the evening. (the signs everywhere indicate only 10 people in pool area) and no one there to regulate social distance guidelines.

The pictures are from room 511, I hope they have the decency to get these damages repaired for the next guest.