This is a follow-up review. I am raising my revie...

This is a follow-up review. I am raising my review from 1 to 4. This is solely due to the customer service represented by Juan Carlos in the Used car department. He helped get my car fixed and relieved my frustrations. I have three kids and I drive them to school and everywhere else I need a car that works especially the brakes. He stepped up and kept me informed throughout the whole process. Below is my initial review. I also mentioned my issues with getting assistance to him. If I ever by another car I would go back to Juan Carlos again because of his customer service.

So this will be a review of my experience dealing with buying a used car from them. Just the facts. 1. we purchased a Mazda CX-5 2016 touring edition. 2. a few days later had an issue 3. tried calling to findout about the 30 day limited warranty on the vehicle.
I tried calling the service department at which time I was told we dont service anything other than chrysler Dodge jeep and ram vehicles. then I was transfered to finance and no one ever calls me back. next day I tried calling I get transfered to finance only to get mailbox full. called back again and was sitting there clicking 0 for operator for 30 minutes and no one ever answers the phone. understand this was at 9am thru 9:40 in the morning so they should be open. Im still trying to get information about obtaining help with their 30 day warranty. I will change this if I ever get any assistance from them. I will keep trying.