Booked the ultimate sweet seduction package. Got...

Booked the ultimate sweet seduction package. Got to the room and was missing items that were included. Called front desk, got them 3 hrs later. Next day ice bucket (which was included in package) was removed from room while we were out. Let front desk know and they send another. At check out we were double charged for items in package. Got a refund but not after many questioning and them insinuating theft (not in their part) and no answers from their employees. Do u think ur ice bucket is that great to go through the hassle? I only wanted what I paid for and not be overcharged for things I didn't. And still no apologies even after realizing a mistake in their part for one of the charges. Worst customer service!