Matthew Beachy-Pace

Review of germain toyota

I had such high hopes for my service appointment. ...

I had such high hopes for my service appointment. I have always gone to Toyota West (which germain owns) so I was excited to try germain. I was let down, work preformed on my car was done well but every encounter with a person was absolutely awful. I wanted a rental car due to needing to run some errands and the cashier said you really can t find the time to wait the hour? Good thing I didn t wait because it took longer than a hour. The service advisor I worked with was also rude, tried to sell service that isn t due yet on my car (according to Toyota) they were trying hard to get my $50 oil change to almost $400! I usually don t complain but I was so excited to get my car out of the dealership. I felt pressured and went to pick up my car a hour early to get my car back. I will continue going to Toyota west after this experience and I recommend you do to!