Lousy service, broken Norwegian, and of course zer...

Lousy service, broken Norwegian, and of course zero help. Although one has had hotmail account for over 20 years and suddenly the password is wrong and I try for 10 times to reset and answer fast knox questions etc etc online, there is not enough information ........ ... Calling for help, after 6-8 key selection and talking to this person then the answer is that we can not help and you have not used the account in any month, then it does not go ........ .. NEVER NEVER MORE Microsoft Volunteer!