I usually do not leave a bad review but the stay I...

I usually do not leave a bad review but the stay I had with Hilton Chicago on the Michigan Ave was way below my expectation. I had to say that the hotel itself is in good location and ok shape. However, the service was really terrible. People working in the front desk was slow for checkin/out and the request for stuffs such as tooth paste took Forever. I had to call them (never went through always busy, and the room service was not available) and ran downstairs to asked them for twice - it was not until two hours later that the requested items were delivered. The most disappointing part is the checkout process. I prepaid the stay through a 3rd party. When requested a folio, I was expected a formal copy with their logos and a clear checkin and checkout dates, as well as the source of payment that showed the vendor I paid for. I understand there will be no breakdown charges, etc. However, the copy that I got was some disorganized items on a piece of paper without the source of payment and it looked like a printout that came out of a 1980's printer - my doubletree stay paid through a 3rd vendor can do a better job that Hilton Chicago! When called in and asked to resend the receipt, they promised to send via email but after a 3rd try I had to give up as I never receive their emails. What a shame and I will never stay with this hotel again.