Kristin Liberacki

Review of Bill Dube Hyundai

I am not someone to ever leave reviews, but felt I...

I am not someone to ever leave reviews, but felt I was treated poorly at this dealership, and the joy of purchasing a new car was taken away from me after my experience here, that I will be leaving this review on multiple sites, outlets, etc. (the joys of working in marketing..) The one star I have to leave is because I like the actual car itself. Long story short: Buyer Beware.

After purchasing my car with Coco on Memorial Day weekend we went over some things that needed to be fixed on the vehicle and I signed my paperwork. I was casually told the car would be ready Tuesday, or Wednesday... we ll call you! when I left their location. I had not heard anything come Tuesday, stopped by Wednesday AM to drop off my plates from my old car, and a remainder of the down payment and was told someone would follow up for a delivery date (at this point I stressed that I needed a car by Friday 2 days after I was told it would be delivered when I actually bought the car). Wednesday evening rolls around and I finally here from my salesman with the excuse of staff being out due to the holiday weekend and the car would maybe be ready Thursday. After not hearing anything on Thursday I had to follow up again and at this point was told Saturday delivery by Dave, the general manager, with a new excuse of the weather has been bad so we couldn t paint the car. By Sunday I still had no phone call with an update on my car that was promised to be ready for Saturday a week the purchase date. Come to find out on that Sunday, the car is still not ready or even REGISTERED!

At this point my phone number was in the hands of 2 or 3 (Coco, Dave and Will) different salesmen and managers, yet one of them could not ever pick up the phone to give a truthful update (they re REALLY good at writing your number down and giving false promises of we ll call you! ). It came to the point of threatening to re-neg on the deal to actually get them to have the car ready by Tuesday (a week and a half after my purchase day). On Tuesday I picked up the car finally, but was fed a third excuse as to what took long ( the paint is a unique color" we had to order it) but at that point I was ready to just take the vehicle home and call it a day with them.

If the repairs, maintenance, paperwork, registration, etc. was going to take a week and a half that is 100% fine but tell the buyer it s going to take that long upfront so they can make the right arrangements for getting from point A. to point B. in the meantime. Also, follow up! I just committed to spending thousands of dollars on a car from you, I am your customer and I shouldn t have to follow up with you every day because I never hear anything on the status of the car. My old car came from here so I was expecting another positive experience and that is not what I got. I wish I had paid the few hundred more for the same vehicle that was available at Lexington Toyota just to have a salesman that actually kept me in the loop. My sister is now going through the car buying process and I will make sure she stays away from here.

The cherry on top of all this: Receiving the car with a quarter tank of gas, and no car mats in the car thanks for the one last screw over!