Dropped off a Toshiba External Drive (1.5tb), was...

Dropped off a Toshiba External Drive (1.5tb), was unable to access any files. Was told it would be a $30 bench cost and then $129 to transfer data. They kept the drive for about 1 week and we told that the drive was corrupted and I would have to sent to a recovery location to b retrieve any files. After picking up and paying $30 I asked my neighbor (works for Fujitsu) to take a look and in a matter of hours, he was able to unlock the drive. Told me it was the permissions. I feel that Virgil's is only trying to boost its relationship with the recovery company and not customer satisfaction. I would never recommend Virgil's to anyone. 18 years of service, would expect a better experience.