Most horrible customer service I have ever receive...

Most horrible customer service I have ever received. I was there with some friends for a bachlorte party. I can say EVERYONE in the SPA was completly rude and not helpful.

First for lunch it took them almost an hour for the food to arrive when they said it was ready. The food was not brought correctly, salad dressing was asked for and it took 25 minutes to bring dressing (no one needed it by then)

I had ordered a coffee and it took them at least 25 minutes for them to bring it and it was cold.

I then paid for my coffee and ask if anything else was needed and said no. I get home and receive a phone call that I didn't pay a fee of $75 for sitting and accompanying my friends for lunch. I stated I was never aware of this charge and no one had every stated anything (this happened with two other friends) Maria N was the lady that called me and said I was going to get charged and she was yelling at me.

She then charged my friends credit card for over $100 without anyone accepting that charge, and wouldn't refund it.

Then they gave the phone to the spa director Catherine Davalle, who was NO HELP AT ALL, she was stating a complete different story and didn't even know what she was talking about. She barley knew any english as well. She then gave the phone to my friend and just stopped talking to me.

I WOULD NEVER RECOMMEND THIS LOCATION PLEASE GO TO TURNBERRY IN AVENTURA WAY BETTER