Rebecca Tu

Review of Almaden Toyota

I can still remember the days when I dreaded ever ...

I can still remember the days when I dreaded ever having to go to a dealership to buy a car. I still have memories of what I felt to be dishonesty, harassment, ploys to get me to stay longer to wear me out to purchase. This was not the case at all at Capitol Toyota. In fact my whole experience was very pleasant, efficient and fast.

Jimmy Lee, our sales representative was patient with us even after giving him 4-5 different types of cars we were interested in. We finally settled on a Camry SE and asked him for a quote online. We went in and looked at the car in various colors and interiors and changed the color from the original option we asked for. I asked if the car in stock would be the same price he quoted me online (I've had a bad experience before when this was not the case), and was worried he would come back with a higher price for multiple different reasons but his answer was "of course it's the same price." He was just also a super friendly, credible guy who knew the cars and was there not to push us on anything, but to educate us to make the right decision. I guess that's why he's still working there after 17 years - he's great at his job. :)

We were sent over to finance and again I'm used to the hard sell here as well, where the finance folks try to sell you on every singly warranty, sealant, option package you could think of and then make you feel horrible and irresponsible if you don't want any of it. Again not the case. Our finance lead was efficient, told us about the great 10year warranty, but basically said "here's a brochure if you want to read up more on it" and let us be.

Overall I just felt as though the whole dealership cared about customer satisfaction above and beyond anything else. I couldn't believe how nice and efficient everyone was. I actually came away extremely happy that I bought a car, not exhausted and feeling like I just survived a war. Capitol Toyota, you definitely have earned my business!