Andi Hawk

Review of germain toyota

My family of 6 was hit by a distracted driver so w...

My family of 6 was hit by a distracted driver so we needed a new car ASAP. We saw a minivan at Germain Toyota that met all our criteria so my husband went check it out. He liked the van and initiated the sale to be paid with cash. It took over an hour just for him to meet with someone in the finance department, a required step even when paying cash. He verified with them that we could come in the next day, hand them a cashiers check, and leave with our van.

As you may have guessed, this was not the case. We had our 4 kids in the car and we arrived to find out that he would again need to meet with finance to finalize the transaction. I waited over an hour in the parking lot with 3 kids under 3 because we couldn t go inside due to Covid. There was never any apology or explanation. And when he finished paying they told him the van wasn t finished being cleaned and detailed and we had to wait longer. I ended up leaving at that point with the kids while my husband waited for them to finish.

To top it off, when they sent us the title they spelled my husband s name wrong. He tried to call and every voice mailbox was full. We had to submit an email on the website to get a call back. They made him come back, during a pandemic, to fix their mistake. And of course when he got there he had to wait for the one person in the whole place who could help him. And then they told him they couldn t give him the replacement right then, they said we could pick it up the next day or they could ship it.

Really just horrible service all around. I wish we had never done business with them and I will tell everyone I know to avoid this time sucking car dealership.