George Clarke

Review of American Coach Lines

I have ridden American Coach charter buses to New ...

I have ridden American Coach charter buses to New York in 2011, 2012, 2015 and 2016. These buses had mechanical issues on 3 of the four trips. We were delayed for hours and they initially replaced the 2016 bus with one without air-conditioning for a couple of hours. Mind you, we had the very young and elderly (some with health issues) having to ride in 90 degree heat. I was willing to ignore the mechanical issues at first, but when the third breakdown happened I contacted the Norcross office four times beginning in July. We are almost in September. The manager of that office still has not returned my call. What aggravates me so much is that I have done about $40,000 worth of business with them during these tours and the Norcross office manager has ignored my request. I cannot use them again.