Bronwyn White

Review of Raffles City Hotels (Swissotel...

I stayed here on a business trip for a conference ...

I stayed here on a business trip for a conference on site and was concerned, like others about the previous negative reviews. But it was OK / adequate. The view was fantastic from my room and I couldn't fault the attentive service and the staff certainly met all my needs. I gave 3 stars because - they charge for Wifi, this is a general dislike of mine when I have to pay for it but I was told by one of the lovely staff members to join the swissotel loyalty program (which is free) and I would get free wifi, saving me $75, so that is a tip if you are staying there. The rooms are tired, compared to what you would get elsewhere. The carpet was old and the bathrooms were a bit old - the bath mat had mould on the bottom, no excuse for that.
The breakfast buffet was great but the room service food I found quite ordinary so like one of the other reviewers, I found the food court on the 3rd floor and it was awesome.
They are really lucky they have great staff.