Janie Cavender

Review of Toyota of Lewisville -- RML Au...

I'm very disappointed with their Service Manager, ...

I'm very disappointed with their Service Manager, Mat Davis, as well as their Service Department, and their newest OWNER of this Toyota Dealership!!

"SERVICE AFTER THE SALE".... IS THE MOST IMPORTANT PART OF ANY AUTO DEALERSHIP!!

Since this Dealership was bought by its latest OWNER, RML AUTOMOTIVE, I have noticed that the SERVICE DEPARTMENT has continually changed, and NOT FOR THE POSITIVE!! They have run off long term Employees. Employees that actually cared about TAKING GREAT CARE OF THE CUSTOMERS!!

As of recent, I went in to get my OIL CHANGE, as I have ever since 2009, when I purchased my Toyota 4 Runner (New at that time). At the time of Purchase, I was Sold a Value Package (OIL CHANGE FOR LIFE).
I also have had other work done at this Dealership, as I want to keep my Toyota serviced properly.

In all these years, I've never had ANY ISSUES with the Service Department honoring this Value Package sold by then OWNER, RENE ISIP. I was issued a hard Plastic Card with my Name, and Vehicle Info, and VIN #.

I told the Service Advisor that I needed an Oil Change, and presented this card, and I was informed that they are no longer accepting this card for me to get my Oil Change. I was informed that I needed to bring in a copy of my Sales Contract from 2009. I told him that I have a copy in my safe at home. I had driven from my home in Justin to Lewisville, which is quite a distance!! Now my trip into the Dealership was a wasted trip!!
I came home and got the copy of my Contract, and decided that I wanted to speak directly with the Service Manager to verify that I would not have any other issues if I came in later this week to attempt to get my Oil Change.
I spoke with Mat Davis on the phone, and he told me that I would need to present my Contract every time I came in to get an Oil Change.
I don't typically carry my Contracts around in my Glove Compartment, so I asked him if they could make verification and put it in their system, so that I would have to carry around important paperwork.
He was quite snippy, and said that I would have to present it EVERY time!!
I was CERTAINLY NOT IMPRESSED with his CUSTOMER SERVICE SKILLS.....or lack thereof!!

Now, I feel that there may be an issue with me getting any kind of GOOD Service from this Dealership!!

POOR CUSTOMER SERVICE IS THE BEST WAY TO RUN OFF CUSTOMERS!!