Whitney Wong

Review of Royal Honda

If I could ild leave zero stars!!

If I could ild leave zero stars!!

Came to royal Honda for service on my vehicle because my dealership is a few hours away and currently here for school. That was the worst decision ever. Not only was I rudely disregarded by the staff but the service done on my vehicle was the worst ever.

First, when you arrive there's no one to assist you with checking in process of getting your vehicle serviced. You're just continually told to move your car when you haven't even agreed to drop it off for service yet. Next, the staff is not very helpful. I have warranty for my car and wanted it to be fixed under that since I purchased it for the vehicle and was repeatedly told to go to some auto shop to get it fixed. why wouldn't they do it?! Finally, I told the service manager I paid for warranty through Honda then Honda should fix it. If it's taken somewhere else then they should be held accountable for it not make me go all over town to do that myself. What's the point of the warranty then. So I for went this bad vibe I was getting and left my car with them to be fixed.

When it came time to finally pick up my car, I did not receive a call that it was done. Instead I had to call them and check when it was to be finished. It was past the time frame I was told the service would take. So unprofessional!

Upon picking up my car they said they still have not gotten it back yet and had to wait an extra 30 minutes on top of the 30 minutes they said they would need to go get it when I called. granted I went an hour later after calling them since I also had to return the rental I got.

When I was finnaly given my car back the rim that was suppose to be fixed has a significant drill hole in it and the manager told me to take it back to the auto shop cause they wouldn't do anything about it. They shouldn't even have taken it with that hole there. Not to mention I had requested the leather seats be reconditioned cause there was a weird stain for my car being two months old. But that was also not done either and was told to take it to a detailing shop. They weren't even concerned about the kind of job was done for me.

This place just keeps making up excuses for them not to do anything. The way I see it, is these people are the worst you'll ever encounter. Hed my warning. Don't come to this place. You'll end up paying a lot more to fix your car correctly!