Pros - Mike and Doug at the lobby bar are awesome,...

Pros - Mike and Doug at the lobby bar are awesome, they made us feel welcome and had great conversation. They made it feel like a neighborhood bar. Allen at the Jefferson Restaurant had excellent service. He made sure our food came out in a timely manner and all of our needs were met.

Cons - We ate at the Jefferson Lounge Bar the first night and were waited on by Art behind the bar. He wasn t friendly at first but warmed up....weird if you re a bartender....At the end of the night he swiped our card 2x without notifying us. We found out the next day on our credit card statement. We went to the front desk who couldn t do anything, we then went to the manager of Jefferson s Restaurant. We explained what happened asking for a credit to the room since we were going back that night for dinner. She looked into and said the 1st charge wasn t finalized and they really didn t charge it. If it wasn t finalized then why was it on our statement? If it wasn t finalized there would have been a refund of the same amount to our card to the statement which there also was not. She refused to do anything else and said we would have to wait until Monday for their accounting team to look into it. What an absolute mess - this is not 5 star service nor was this a welcome experience to our vacation. We brought the issue to concierge who ended up stating the same thing and also acted like we were inconveniencing them. We never got a call back from concierge or anyone else. We ate at the Jefferson Restaurant that night and were ignore by the manager who didn t even come over to see if we were having a positive experience that evening. We ate at Woody s for lunch and were waiting at the table for 30 minutes before getting a water or drinks. The inside of the restaurant was filled with smoke from cooking BBQ and the ladies bathroom did not have soap.

Room - the rooms were very clean and tidy but due to the age of the building the doors didn t function properly. The bathroom door wood was warped and did not close at all. We also had to shove the main entry door to open or close.

Needless to say - we will NEVER come back to this resort. It s not a 5 star experience nor do they have 5 star service. If we want to come back out to the mountains we will go back to the Greenbriar where they take pride in making sure their guests are comfortable and well accommodated for.