my sister had a cranioplasty today . Surgery was s...

my sister had a cranioplasty today . Surgery was supposed to have been at 11;30. They had a emergency surgery which I understand. Finally they did surgery at 5;20 or took her back then. She was in recovery at 8 pm. Dr. Konrad said will will go to a regular room. NOT. Her room has still not been cleaned after 2 hours. This has been horrible service and I thought Vandy was supposed to be the best. Well my opion you need to get with it. Baptist has you beat . Worst experience I have ever dealt with. And my mother is just sitting in the waiting room by her self. the nurse Steve said he would come and get her. He was very polite but he has not been around since. PITIFUL