Diane Michael

Review of Crozer Chester Medical Center

My mother was very sick was taken to this hospital...

My mother was very sick was taken to this hospital with cardiac issues. While I don't doubt that everything that could have been done for her was done, there was a profound lack of communication between the medical team and our family. I (her daughter) requested that they call me in the event of a crisis, and they never did. My father received a call for permission for a proceedure and rushed there to be with her .He was left sitting in a waiting room for a long time, at least an hour. He rang to see what was going on and was coldly told that she was dead. Eventually we were escorted back to a room to be with her and told a doctor would be in to see us. he never came. My impression was one of a cold institution with no care for the patients and family