Gauvain Daillet

Review of TIME dotCom Berhad

Great fiber. But don't expect any service from the...

Great fiber. But don't expect any service from them. I have been fighting with them over 1 month. If you ever need ownership transfer, router relocation or anything related to management, they will take about 3 weeks to read your forms. Don't ever expect them to read your emails. Hire a lawyer, start threatening them, and then they will open your email... To tell you "they will recontact you asap". 20 emails sent, hours of phone and live chat. Nothing was done. They will delay as much as they can, until you have unsettled balance). Then they will come to tell you they can't process your service because of balance and you should contact them (when you spent the last 3 weeks harassing their phone and chat lines !?!?). Then ignore you again until next unsettled balance.