Garnet Devries Review of Morty's Pub
I came here for my birthday celebration, despite b...
I came here for my birthday celebration, despite being sober the manager was very rude to me and a few members of my group as we entered the restaurant. He falsely accusing a number of us of being drunk despite sobriety and insisted that one of our friends leave for about 3-4 mins after joking about being underage after his ID was checked. After he realized he crossed the line he let up with no apology and got us a table. I wish that this instance was the only thing that ruined the experience. We were seated in the basement with the temperature so cold a few members required coats due to how frigid it was. The atmosphere down there was poor. I had observed a few places on the main floor (which would have avoided these issues) that were available. One of us ordered chicken fingers and approximately an hour later when the food arrived she was informed that they did not have any, at which point it was too late to order anything else. I thought it was common curtesy to inform the customer when it came to the staffs attention. The food was subpar but not bad On a second encounter of the manager I yet again received a rude response however it was slightly more subdued. The one thing that made the experience bearable was the exceptional service the waiter provided. I feel bad for anyone that has to deal with that kind of management. The experience ruined my Birthday and the remainder of the night. It was one of the few opportunities I get to spend quality time with my friends.
Edit: the owner has reached out to me to make amends for the mistakes of this manager. I highly respect this commitment to quality and service.
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