In years past, I've used them exclusively. If I ha...

In years past, I've used them exclusively. If I had the intelligence, to buy the part- get a warranty; they would gladly install it; the price would vary depending on the difficulty of the job-- up to now they were my go to place. My water heater broke down- I needed one and getting a return call is difficult. When they did, they quoted a price of over $2000 not including the water heater. While waiting for confirmation- that the job could be done for much less- I went out and purchased a water heater; I expected them to install it in the next day or two-- they said somebody down Monday morning-- the price was over the top; I won't even talk about the numbers-- I said but, for two people this should be 2 to 3 hours. Even at $100 an hour per person-- it seemed like this was acceptable; they said we can't do anything without a firm commitment to you- they sent somebody down; the price was outrageous; I asked what was going on they said in January of this year we switch to a flat rate system. Flat rate system means they quoted large price guarantee everything. Yes I got it done-- install the same day-- by another firm at one third the price. Yes everything was done by the book. If you have an unlimited amount of money. TLC... Will do a fine job-- if you're not happy; they're willing to accept payments of a small amount for the rest of your life as long as you live[yes that's a joke] the bottom line is they quote a large price it's a you compared over time. With hundreds and hundreds of employees-- this firm can be very responsive. But understand, it's Cadillac prices on everything. Meaning very high.