A nnms

Review of Mercure Hotel Amsterdam City

Arrived at reception and nobody felt responsible ...

Arrived at reception and nobody felt responsible for us ( there were 3 employees - doing nothing) . After 15 min of waiting the woman checked us in and gave absolutely no information about everything in the hotel- not even a friendly smile
The room was not clean! The telephone and remote control are ready to be cleaned after ages. I found foreign hairs in the bathroom, the fridge didn't work and in the mornings you can clearly hear the construction works very loud. The result is a headache, bad Amsterdam memories and an exhausting trip- waste of money. Unbelievable and unacceptable!