I had a really bad experience at ATLAS today. Aft...

I had a really bad experience at ATLAS today. After signing in like I've done on 3 prior occassions, I was not allowed to use the lounge area. The person at the check in counter said she was the VP of sales and marketing and that my service level did not grant access to the lounge. I told her when I siged up at ATLAS over a year ago, they gave me a tour and clearly said I could use the lounge, but obviously there had been a change in policy. When I asked if there was anything in writing, the reply was NO. So are these rules being made up on the fly? When did the policy change and why is there no transperancy? No point having a nice facility but running it without clearly written policies. Is this the ATLAS way so they can exclude or include paying customers at will. Get real, its 2020 and its Seattle.