This was my first experience with this company, an...

This was my first experience with this company, and I m sorry to say I m extremely disappointed and frustrated to say the least, I purchased a hob for next day delivery which didn t arrive, so after contacting customer services , I was told I need to wait for there supplier to call me, after 3 days and several calls to customer services I finally get a call from the supplier to tell me the item is not in stock and is discontinued, and to contact ebuyer for a refund. I ve now called them 3 times to process my refund , only to be told I now have to wait for confirmation from there supplier that the item isn t available!!! Really !! Last call I was told to expect an email sometime next week to confirm the refund process will be started and then once completed with take 3-5 working days , WARNING. This company knowingly take your money without any knowledge of there own stock , and do all they can not to refund you !!!!