LaDonna Bow Billman

Review of Reno Hilton

Was very disappointed because we chose this hotel ...

Was very disappointed because we chose this hotel over others because it was supposed to have spacious hot tubs and and adult pool area and sand beach pool area. Sadly it was all under construction and none of it was available. But they did give us a $10/day credit on the $26.500/day resort fee. Also, our room wasn't cleaned one day despite requesting service and upon calling I was told by housekeeping that I wasn't guaranteed to receive service every day. The final day was a bit of chaos as power was lost within the hotel and it was just a mess with elevators and no lights or power to use the room. The hotel only gave a $50 credit was not enough for this inconvenience. The atmosphere was very good, clean public spaces and a good vibe. Had the pools been open I probably would have loved it.