If I could rate no stars I would. I lost my job ...

If I could rate no stars I would. I lost my job in May and applied for mortgage forbearance later that month it is now September 24 and no action on their part. Has left about 7 online messages on their website and no response over the past 5 months. Constantly called and was told they are processing it. Im really struggling making payments and they were no help whatsoever. Luckily I got letter earlier this week saying my mortgage was sold to another company and hopefully I will have better luck with then. I would stay away from this company as they are no help whatsoever.