Shelby Slaven

Review of Artisan Dental, LLC

I have waited months to post a review of my experi...

I have waited months to post a review of my experience because I wanted to be fair and level-headed, but a year post cavity filling I think I am being both of those things. I am genetically prone to cavities and have unfortunately had my fair share, but never with ANY issue from a previous dentist in the state I lived in previously. I wish I would have headed the reviews of previous patients who had issues after a filling. I had a cavity filled at Artisan in March of last year. It was left too high even after I expressed that the teeth on the other side of my mouth weren't touching and was told "it's just the anesthesia." Over the course of almost 6 months I went back to have the filling adjusted at least 4-5 times, at one point it was every two weeks, if not more. It was never right and it caused me so much pain and frustration. After having so many issues my pain escalated and I called the emergency line -- no answer, no return call for over 24 hours. On my way to the ER because I was in so much pain and couldn't get a response from the dentist, I desperately searched for other dentists in the area and the one I thought looked good called me back and had me scheduled for an appointment immediately (and offered to come in on a Saturday morning to see me) even though I'd never been a patient. If I can get that service from another area dentist, I should have had it with my current dentist who had just seen me two days beforehand and told me to call if anything escalated before she saw me again the following week for yet another adjustment. After two second opinions, both agreed that I had a cracked tooth and needed a root canal. I had zero issues with tooth pain before this filling and I have never needed a root canal. I cannot prove that their inadequacy in filling and adjusting this filling caused either, but I feel confident that before I went in I had no issues and after I have struggled for a year with trying to get my mouth health back on the right track and where it was before I let them drill into my tooth.

The facility is beautiful and the staff are friendly, but I have spent a year fighting mouth pain and issues I've never before had after one filling here. I cannot explain the frustration and helplessness of having something done to your body that takes a year to fully resolve and includes additional treatments and bills. I've spent most of my adult life trying to go above and beyond to care for my teeth that just have the cards stacked against them and to be set back and in consistent pain is something I wouldn't wish on anyone.