The check in was a little wait and felt more could...

The check in was a little wait and felt more could be done to help. Staff were great but it just felt they had many jobs to do so we re not available for some tasks as needed. Rooms were brilliant and clean. I feel like visitors of the hotel that are also going into the park should get something more than a a4 print of the tickets especially when staying more than one day.

The photo pass was also an annoyance to even use let alone get a hold of. I had to wait until 12 lunch time to even get the bands and then at almost every ride they had to print receipts as their scanner was not working or some other issue. I feel the experience could be streamlined and made more user friendly. As an example guests could scan their band and punch their number in at the ride exit or even at the hotel after they finish the day.