Mariah OHaco

Review of Larry H. Miller Volkswagen Avo...

Buyer beware!

Buyer beware!
VW of Avondale employs the most incompetent and dishonorable people that I have ever dealt with in over 8 vehicle transactions elsewhere.
Where to start? Firstly, when obtaining my lease, we specifically asked for the "lease-end protection" to be added to the payment while working the deal with the salesperson/manager. While they agreed, they lied numerous times about it being available, what it protected, what it cost, etc. In addition, they claimed that it was in the agreed payment, it was not. Payment conveniently increased when we made the horrible visit to the business office (Ha Business office).
When we signed docs with the finance person, Eddie, he used every bit of dealership lingo to not only lie about not offering/having VW "Drive Easy" protection, he proceeded to sell us five policies that he said were available to "be just like lease-end care". This is obviously not true, and upon reading the policies, they are not the same (more deception). In addition, their website has a brochure and explains the specifics of "Drive Easy". The menu of items even offered "TCA Wear Care", but he never offered either policy to us. Splendid business acumen.
After three weeks of multiple phone calls and messages to Eddie, new car manager Edgar, finance director Mike (and I use that term eyes rolling) and our original salesperson, not one of them has ever called back or successfully been able to clarify what type of "lease end care" is available, what it costs or if it can now or ever have been added to our lease deal. We are now stuck with a higher payment, no lease end care and are not able to amend the lease agreement with VW Avondale or VW Financing. How's that for guest experience? We were so disappointed because 3 years ago we leased a Volkswagen from the Larry H. Miller in Tucson and we were wowed by our experience there. Being repeat customers we expected the same honest treatment and customer service but this place was nothing like that. They were slick shady unethical and underhanded here and clearly couldn't be bothered to even return a phone call after the deal was signed.
Pathetic and absolutely horrible guest experience and treatment. Never setting foot in this dealership again. Again, buyer beware, you have been advised by a sane consumer.