I was there having my car serviced for a recall on...

I was there having my car serviced for a recall on Monday, November 11, 2019 and I also had an oil change done as well. The only friendly staff member that was nice was the one who processed the paperwork for my car when I pulled in. I work with the public as well and I've never treated someone like that. I was never expecting someone to engage in a conversation with me but please be mindful of the customers you're servicing. A nice greeting from the cashier who had taken MY PAYMENT would have been great...but I didn't get it from her either and you'd think she'd know to greet you when she's taking your money. There was also a worker who squeezed in between me and another customer to lay some paperwork down on the desk and not one time did he say "excuse me!" I would have loved to have given 10 stars but it was ONLY worth 1. GOOD CUSTOMER SERVICE IS A MUST especially when you're servicing the community and I was not shown that! That was my 1st and last visit with Weber Chevrolet in Granite City, IL.

One (1) day after posting my experience with Weber Cheverolet in Granite City I received a phone call from the "Customer Relations Manager- Larry Lebeda. He was not pleased about the outcome of that day. We spoke for a while and he was very apologetic for the behavior that occurred during my visit and was also trying to come up with a way that would make me feel better (that was very thoughtful of him). He then awarded me with a free oil change and tire rotation for a whole year which I was very appreciative of! I do appreciate the quickness of your response Mr. Lebeda and I can see that you do care about your customers. I am now changing my stars from 2 to 5.