Camila Faria

Review of Loomis

DO NOT GET THIS INSURANCE, it is a scam. I purchas...

DO NOT GET THIS INSURANCE, it is a scam. I purchased this insurance for short term until my insurance at my job kicked in. I wanted it for emergencies only because I am a healthy young woman. I suffered a horrible emergency that almost killed me, and the company makes bogus claims about investigating a pre-existing condition. No pre-existing condition would cause what happened to me, and they do not even say what possible condition I could have that would keep them from paying. I gathered all the information they wanted from all my doctor visits over the last 5 years with proof of them being sent (fax confirmation, signatures) and every time I call they try to tell me they are waiting on information. When I fight them on it, they then come back to tell me that it s actually all in processing and can take 60-90 days. It has been 8 MONTHS. I am facing 40-50k of medical bills because of this company. They are extremely disorganized and will do whatever they can to keep from paying what they owe. On top of the stress of almost dying and the months of recovering at home, I have had these bills hanging over my head all this time.

UPDATE: it has been well over a year, and Loomis is continuing to not pay my 30k emergency surgery bill. I was actually told by a senior customer service representative that they processed my claim incorrectly and when I saw my policy I realized that I should ve never been paying more than 4K for this bill. Even with her admitting that they messed up, I continue to have customer service representatives trying to tell me they need more information from doctors about pre existing conditions which I was told 6 months ago they had everything they needed. I spent months sending and re sending paperwork and talking to doctor offices I hadn t been to in years to have this resolved. Even after admitting they processed my claims wrong they continue to try to tell me that they need more information to get out of paying.

The kicker is they already determined I had no pre existing conditions And paid my ER bill for the same exact emergency. It s the surgery bill they won t pay. It s all bogus and a scam. I am afraid I will have to sue to get this settled as I am now being sent to collections.

UPDATE: I initiated a complaint with the Ohio Insurance Department against this company, and now, finally, OVER A YEAR LATER, they are paying my claim properly. I encourage everyone having issues with them to file complaints with their state insurance departments so that the state is aware of what they are doing.