I negotiated price by email from 11.3k to 11k. Use...

I negotiated price by email from 11.3k to 11k. Used car, but at only 20k miles so I was expecting normal tear and wear. Told them I will be coming from 30 miles away. When I showed up there, the car had 2 scratches about 3 inches long each on the windshield (driver side), a 5 inches long scratch on the door window, and another one, patched, on the bonnet. They told me it is "pre-owned, so of course it has scratches". They also brought up my price negotiation over email as if this was wrong or something. They suggested $100 price reduction and offered me $200 price reduction when they saw I was leaving. Do not deal with them unless you are ok with fake ads or gross misrepresentations. They wasted my time and gas and they will waste yours.