**edit 12/9/16***

**edit 12/9/16***
I finally received my money after posting a negative review here. Mexpro's response below does not make me feel better about the company as it does NOT highlight what actually occurred with communication. Yes, I was told I would receive an extra credit (has not shown up yet, was told 2-10 days), but the implication that I was irresponsible in not taking transfirsts phone calls PISSES me off. I SPOKE WITH TRANSFIRST, MEXPRO AND MY CREDIT UNION FOR SEVERAL DAYS ON MY OWN TIME BEFORE I REFUSED TO SPEAK WITH YOU ANY LONGER. I had made a dispute with my credit union and because of the personal stress this situation had caused, I trusted them to handle it for me since I was experiencing such a lack of professionalism. If you want to point blame at someone for this review, I suggest you sit down with your account manager Alicia Tessune who gave up on me and sent me to Transfirst BLINDLY to figure it out on my own. DO NOT BLAME ME OR MY CREDIT UNION. I am DONE. Please STOP contacting me. The issue is resolved as far as I'm concerned and I would like to move on.
(Original review) Affordable insurance? Yes. But that is about the only positive thing I can say about MexPro. I bought a policy from them, and was then charged TWO more times for the same policy. Upon trying to be refunded, I was told that they had experienced an error with their bank and all of their other clients had been refunded within 10 business days. I was not. They said their records showed a refund to my account. There was none. They gave me the run around for 5 days (even tried to blame MY credit union), and finally tried to pawn me off to their bank. Their bank was confused why I, a cardholder, was contacting them as they only deal with their merchants. They (translink) were even surprised at the lack of professionlism I was experiencing with MexPro. They gave me a trace # I.D to give to my bank. THE NUMBER DID NOT EXIST. I filed a dispute against Mexpro with my bank. I will not be insuring with them again.