Vicken Code Review of Lexus of Englewood
This is by far the best dealership I have ever dea...
This is by far the best dealership I have ever dealt with, and I'm typically a tough customer. These folks exemplify Luxury, service, and relationship building, something we all know is rare these days.
Ask for Sales man John Lee, and is manager Eric, they were fantastic, and worked with us until we had more car than we wanted, for less than we planned to pay! You don't have to believe me but we now have a fully loaded RX 350 for what we planned to pay for a base model. These two rock!!
Now for the cherry on the top, the service... Forget all the awesome amenities they normally give away, it was the fact that they went far beyond what I expected, in respect to customer service, that really sold me on making the deal as early on as I did. Heck, I missed lunch with my wife, was starving waiting for paperwork, and a fantastic soul named Simone not only offered me a snack, but brought me a monster turkey sub and chips, from the company kitchen! I was totally shocked! I've had a number of luxury cars, from Mercedes to Audi, they don't even compare in service and experience. I expected maybe a bagel max, like at the service center, but this was a whale in comparison. She fed me, I was sold!
Toni the finance manager was a blast and super helpful in making sure we were all set on our way out, I really enjoyed the conversation and laughs!
Bottom line, all dealerships offer the same deal, don't judge by that alone it makes no sense, so for me it's all about the service, and how well treat me and my family, and this place set the standard high. They can write a God damn book on how to treat a customer right. Best Experience ever!
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