A&J

Review of Louwman & Parqui B.V.

Last year I had the third new water pump installed...

Last year I had the third new water pump installed in my Toyota Verso (year of construction 2009) at Toyota in Oud-Beijerland (has now moved to Rotterdam-Zuid). The second pump has been replaced in a Toyota Garage in Spain. I tried to get support from Toyota Netherlands to raise the issue of the replaced third defective pump, however the location manager Mr. Lankhaar does not listen, I had to arrange that myself. He indicated that the pump was already 13 months old. The third defective pump that was replaced in Oud-beijerland is in the car from March 30, 2018, and has run 36,000 km. I had this pump replaced at a universal garage. They have determined that the Multi drive belt has been too tight and this has been the cause of the malfunction. I have submitted this story to Toyota Rotterdam-Zuid. I was told there that there is only a 12-month warranty on a pump, and that I should have had the pump replaced by them, I might have gotten a leniency arrangement. I drew the attention of the Toyota representative to this directive: 1999/44 / EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 May 1999 on certain aspects of the sale of and guarantees for consumer goods.
He had never heard of this, and stuck to his 12-month position. When asked if it is normal for a pump to fail at a mileage of 36,000 km, I got the following answer: it should not happen. For the reason that I have already experienced this twice, I started looking for a universal garage. I offered the rep that I can make the pump available for research, but he didn't want to. The approach is 12 months, and for the rest you just have to figure it out (read: then all costs are borne by the customer)
If compensation is given for the costs incurred. I will of course make the defective pump available, and the report of the observation of the garage, which delivered and installed the new pump.

For a leniency arrangement of the third pump I entered into talks with Mr. F. Bos van Louwman & Parqui B.V. in Raamsdonkveer. The attitude, disposition and rigidity match that of the underlying dealers. So this is imposed by the importer.
12 months and for the rest you just figure it out.