Nicholas Lellenberg

Review of Discover Hawaii Tours

I want to love everything about this tour company,...

I want to love everything about this tour company, but I can't. I did the Pearl Harbor and Honolulu tour from Lahaina, Maui to Oahu. The package notes a private plane from Maui to Oahu and, on the return, a flight over the Cliffs of Molokai.

The plane is, in fact, a commercial flight from Kapalua to Oahu. The Pearl Harbor experience is incredible, and credit to them for having the fast access tickets. The shuttle is great from there to the USS Missouri. The Missouri and its juxtaposition to the USS Arizona is pretty humbling.

The driving tour of downtown Honolulu, through the old royal Hawaiian buildings is great, as is the drive up to the Punchbowl.

However, once dropped at the airport, and back onto my commercial flight from Oahu to Maui, there was no flyby of the Molokai cliffs. Just a straight return to Kapalua.

I thought I might have misread, but upon re-reading the literature on the tour I had purchased for about $479.00, I realized that the private plane with the tour of Molokai by air is a part of it. Which never materialized.

I did this tour in July 2014 and emailed them my concern about this and asked if they might be able to refund me a portion of the charge since they did not produce everything they have promised. Six months later, I have yet to receive a reply to my email and have sent another. The lack of customer service is fairly disappointing.

Be wary of what you sign up for with this company.