*EDIT* Tara from cooperate resolved this issue!!! ...

*EDIT* Tara from cooperate resolved this issue!!! She went above and beyond what she had to do. Located the item in a different state! very polite and helpful.
side note. thank you to Taylor in Kansas for finding the record.
also to Regillio for being patient and courteous and calling all over the warehouses to also assist and get a speedy response to our issue.
our faith has been restored in Barnes & Noble. Great JOB!!