RD Covington

Review of City Chevrolet

Came in for a recall on my Silverado's tonneau cov...

Came in for a recall on my Silverado's tonneau cover. The part was special order which was already available through previous communication. I dropped the vehicle off Thursday evening for a Friday morning appointment. The parts which were delivered two weeks prior to the appointment were not in the package in the parts department. The service rep called around and finally was able to obtain the parts from another dealership, but not in time to get the truck completed Friday. I left my vehicle to be completed on Saturday. The sales rep called saturday to let me know they couldnt find the keys for the cover to complete the recall work. I informed the rep that the keys were in the glove box. I showed up at 3:45pm Saturday and was told that they could not find the keys. I walked directly to the vehicle and opened the glove box and pulled the keys out for the sales rep. I was told that he would get it completed that day so i went to the waiting room. At 5pm i walked back to the service dept to check on progress. At that time i was informed that the service tech had left early for the day and had locked his tool box making it impossible for the service department to finish my vehicle that day. At this time my wife had already left so i was given a loaner vehicle. Long story short, the vehicle was not available and returned to me until Tuesday. It took 4 days to get a minor recall, an oil change, and an inspection completed. This would not be a highlight for your service department. I am giving you service rep 5 stars for his effort but 0 stars for your parts department as this has been my second issue with them.