Sally Fritze Kutella

Review of The Claremont of Buffalo Grove

I called the facility several times to speak with ...

I called the facility several times to speak with an intake/ admissions coordinator . I was told to ask for Jessica . I left a message 4 days in a row . I never got a return phone call. I then took it upon myself on the 5th day to go to the facility to personally speak to Jessica . I filled out intake paperwork with my son in laws name on it as a potential patient . By the time we got to her office (approx 30 seconds) she stated that she had already spoken to the hospital social worker that my son-in-law was at, several days ago . She then proceeded to tell me that she cannot accept him because he has Medicaid and they do not cover the rehab part of the the stay. I then told her I heard great things about the facility and he / we had gone through heart wrenching 2wks and I wanted to do what I could to try and help him adjust to his new way of living. My son-in-law who is 43 had to have his two legs amputated at the knee . She showed no signs of emotion or empathy . I then asked her if she could talk to the manager because I was willing to self pay the additional amount for rehab Therapy . She then advised me that it would be considered double dipping because he was on Medicaid . I felt that it would be considered a gift from me (mom) . I asked her if she could verify that with her manager and to please call me with a response from her manager. She said she would . Jessica never got back to me. I have to agree with all the comments that have been made about POOR customer service at this facility . Maybe the owner should address Jessicas no phone call policy . What other calls is she not returning? Maybe potential patients that meet the criteria ?