So I called to make an appointment for an agent to...

So I called to make an appointment for an agent to do a home visit in order to discuss what their plan offers as my father is looking to change his insurance company through Medicare. The telephone operator gives me an appointment time of 9 a.m. to noon. When I asked if the agent could call back in order to give a more specific appointment time as I cannot be at my father's house the entire morning I was told that's the appointment times that they give out. A 3-hour window. Thank God I actually looked online here to see all the horrible reviews and ratings they have so I can go about my day and call someone else.